manoon-headless/saleor-features.md

Saleor Features Overview

Built-in Features

Core Commerce

• Products & Variants - Support for simple and variable products
• Categories - Hierarchical nested categories (MPTT tree structure)
• Collections - Manual and automated collections
• Inventory - Multi-warehouse stock tracking
• Channels - Multi-channel support (different prices/currencies per channel)
• Multi-language - Full translation support for products, categories, pages
• Multi-currency - Channel-based currency configuration

Orders & Checkout

• Shopping Cart - Persistent cart with metadata support
• Checkout Flow - Customizable checkout process
• Orders - Full order management with status tracking
• Draft Orders - Create orders manually (e.g., for phone orders)
• Order History - Complete audit trail of order changes

Payments

• Payment Gateway Integration - Stripe, Adyen, PayPal, and more
• Transactions - Transaction-based payment handling (Saleor 3.x+)
• Multiple Payment Methods - Per-channel configuration
• Partial Payments - Support for split payments

Shipping

• Shipping Zones - Geographic shipping regions
• Shipping Methods - Multiple carriers and rates
• Free Shipping - Threshold-based free shipping
• Weight-based Rates - Calculate by product weight

Discounts & Promotions

• Vouchers - Coupon codes with various rules
• Promotions - Automatic discounts (percentage, fixed amount)
• Buy X Get Y - Gift with purchase promotions
• Catalog Promotions - Category/product-specific discounts

Customers

• User Accounts - Customer registration and profiles
• Address Book - Multiple shipping/billing addresses
• Customer Groups - User segmentation
• Order History - Customer order visibility

Content Management

• Pages - Static pages (About, Contact, etc.)
• Menus - Navigation menu builder
• Page Types - Structured content with attributes

Gift Cards

• Digital Gift Cards - Sell and redeem gift cards
• Balance Tracking - Usage history

Taxes

• Tax Classes - Different tax rates per product type
• Tax Configuration - Country/region-specific taxes
• VAT Support - European VAT handling

Staff & Permissions

• Staff Accounts - Admin user management
• Permission Groups - Role-based access control
• Impersonation - Login as customer for support

---

Missing Features (Need to Build/Add)

1. Product Reviews ⭐

Status: NOT built-in (on roadmap but not planned)

Official Statement:

"We are not planning to add product reviews, however, you could use product metadata to provide very basic reviews or use a full fledge service for reviews such as trustpilot and integrate it with Saleor."

Options:

Option A: Third-Party Service (Recommended)

• Trustpilot - Industry standard, SEO benefits
• Yotpo - Reviews + UGC + loyalty
• Judge.me - Affordable, works well with headless
• Reviews.io - Good API for headless

Integration: Add JS widget to storefront

Option B: Build Custom Review System

Create new tables:

-- Custom reviews table
CREATE TABLE product_review (
    id SERIAL PRIMARY KEY,
    product_id INTEGER REFERENCES product_product(id),
    user_id INTEGER REFERENCES account_user(id),
    rating INTEGER CHECK (rating >= 1 AND rating <= 5),
    title VARCHAR(255),
    comment TEXT,
    is_approved BOOLEAN DEFAULT false,
    created_at TIMESTAMP DEFAULT NOW(),
    updated_at TIMESTAMP DEFAULT NOW()
);

Then add GraphQL mutations:

type Mutation {
  productReviewCreate(productId: ID!, input: ReviewInput!): ProductReview
  productReviewUpdate(reviewId: ID!, input: ReviewInput!): ProductReview
}

Effort: Medium-High (2-4 weeks)

Option C: Use Product Metadata (Quick Hack)

Store reviews in product metadata:

{
  "reviews": [
    {"rating": 5, "comment": "Great product!", "author": "John"}
  ]
}

Limitations: No filtering, no moderation, poor performance

---

2. Abandoned Cart Recovery ⭐

Status: NOT built-in

Options:

Option A: Email Marketing Platform (Recommended)

Most popular solution:

Klaviyo (Best for Saleor)

• Native e-commerce focus
• Abandoned cart flows
• Product recommendations
• Customer segmentation
• Works via API integration

Integration approach:

// Track checkout started
klaviyo.track('Started Checkout', {
  $value: checkout.totalPrice.amount,
  ItemNames: checkout.lines.map(l => l.variant.name),
  CheckoutURL: `https://dev.manoonoils.com/checkout/${checkout.id}`
});

Other options:

• Mailchimp - Good free tier
• Sendinblue - Affordable
• ActiveCampaign - Advanced automation
• Omnisend - E-commerce focused

Effort: Low-Medium (1-2 weeks)

Option B: Build Custom Abandoned Cart

Database approach:

-- Track checkout abandonment
CREATE TABLE checkout_abandoned (
    checkout_id INTEGER PRIMARY KEY REFERENCES checkout_checkout(id),
    user_email VARCHAR(255),
    cart_value NUMERIC(20,3),
    abandoned_at TIMESTAMP DEFAULT NOW(),
    email_sent BOOLEAN DEFAULT false,
    recovered BOOLEAN DEFAULT false
);

Components needed:

1. Background job - Check for abandoned carts (e.g., 1 hour after last update)
2. Email service - Sendgrid/AWS SES/etc
3. Email templates - Serbian + English
4. Recovery URL - Deep link to restore cart
5. Analytics - Track recovery rate

Effort: High (4-6 weeks)

Option C: N8N Automation

Use your existing n8n instance:

Trigger: Schedule (every hour)
  ↓
PostgreSQL: Find abandoned checkouts
  ↓
Filter: Not completed, older than 1 hour
  ↓
Send Email: Via Sendgrid
  ↓
Update: Mark email_sent = true

Effort: Medium (1-2 weeks)

---

3. Email Marketing Automation

Status: NOT built-in

Options:

• Klaviyo (recommended)
• Mailchimp
• Sendinblue

What you get:

• Welcome emails
• Order confirmations
• Shipping notifications
• Post-purchase follow-up
• Win-back campaigns

---

4. Live Chat

Status: NOT built-in

Options:

• Tidio
• Intercom
• Crisp
• Tawk.to (free)

---

5. Analytics

Status: NOT built-in

Options:

• Google Analytics 4
• Plausible
• Mixpanel
• Amplitude
• Your existing Rybbit

---

Recommended Setup for Manoon Oils

Phase 1: Essential (Launch)

• Saleor core (✅ Done)
• Payment gateway (Stripe)
• Shipping configuration
• Tax setup
• Basic email (order confirmations)

Phase 2: Growth (Post-launch)

• Klaviyo - Abandoned cart + email marketing
• Trustpilot or Judge.me - Product reviews
• Advanced analytics
• Live chat

Phase 3: Optimization

• Loyalty program
• Subscription products
• Advanced promotions
• B2B features

---

Cost Estimate

Feature	Solution	Monthly Cost
Reviews	Judge.me	Free - $15
Reviews	Trustpilot	$200+
Abandoned Cart	Klaviyo	Free (up to 250 contacts) - $20+
Live Chat	Tawk.to	Free
Live Chat	Intercom	$74+
Email	Sendgrid	Free (100/day) - $19+

---

Summary

Feature	Built-in?	Solution
Product Reviews	❌ No	Judge.me / Trustpilot / Custom build
Abandoned Cart	❌ No	Klaviyo / N8N automation / Custom build
Email Marketing	❌ No	Klaviyo / Mailchimp
Live Chat	❌ No	Tawk.to / Intercom
Gift Cards	✅ Yes	Native Saleor
Multi-language	✅ Yes	Native Saleor
Multi-currency	✅ Yes	Native Saleor
Promotions	✅ Yes	Native Saleor
Inventory	✅ Yes	Native Saleor

Bottom line: Saleor is a solid commerce engine but requires third-party services or custom development for reviews and abandoned cart recovery.